Organisational Capability and Culture

• Lead the ongoing development of a high-performing, engaged and future-focused professional team through workforce planning, coaching, mentoring, succession planning and professional development.
• Develop leadership capability and foster a collective culture of innovation, collaboration, accountability, continuous improvement and service excellence.

Innovation, Improvement and Transformation

• Lead strategic improvement and transformation initiatives that deliver the Graduate Research School (GRS) Strategic Plan and associated priorities, projects and initiatives.
• Promote innovation and experimentation in service delivery, business processes, systems and researcher support to enhance efficiency, effectiveness and stakeholder experience.
• Identify emerging trends and opportunities and translate these into organisational and operational improvements.

Operational Excellence and Service Delivery

• Lead the ongoing design, optimisation and stewardship of the GRS operating model to ensure services remain effective, scalable, responsive and aligned with institutional priorities.
• Ensure services are delivered efficiently, consistently and in a manner that supports an exceptional candidate and supervisor experience.
• Establish and monitor service standards, performance expectations and quality assurance mechanisms.